Customer Support
Message From the Owner
“We treat every customer like they expect to be treated, with honesty, respect, and understanding. If you ever have a problem, question, or concern, please contact us—we will do everything we can to make sure you are satisfied.”
— Ian McIntosh
Owner, Colorado Canopies
Warranty
Learn about product coverage and what’s included.
Returns
Understand how to return items and timelines.
Conditions
Know what voids warranty and exclusions.
Contact Support
Get help from our team quickly.
Warranty & Coverage
🛡️ Warranty Coverage
- Covers defects in material or workmanship
- Valid for 1–2 years (depending on product)
- Applies to normal and expected use
- Includes repair or replacement after inspection
- Warranty applies only to the original purchaser with proof of purchase (dated invoice)
- All warranty claims are subject to inspection and approval by Colorado Canopies
⚠️ Warranty Conditions
Warranty will be void if:
- Product is altered or modified
- Damage caused by weather (wind, rain, etc.)
- Improper use or misuse
- Accidental or intentional damage
Printed Material Policy
Custom printed products are non-returnable and come with a 1-year warranty on print and fabric quality. Some custom or made-to-order products may not be eligible for return.
Not Covered:
❌ Impact damage
❌ Wear and tear
❌ Fading
❌ Scratches or marks
❌ Tears or holes
❌ Improper care or maintenance
👉 If you believe your issue qualifies, please contact customer support.
Returns & Policy
📦 Return Advisory
- Contact us before returning any item
- Shipping costs must be prepaid
- We are not responsible for transit damage
- All returns must be authorized before shipping any item back.
- Unauthorized returns will be refused and returned to sender.
📋 Return Policy Summary
- Returns accepted within 7 days (unused & defective items)
- Items must be unused and returned in original packaging.
- Up to 30 days: replacement parts only
- After 30 days: customer responsible for parts
⚠ Important Notes
- Always inspect your order upon delivery
- Do NOT assemble damaged products
- Unauthorized returns will be rejected
- Missing items must be reported within 30 days of delivery.
- Do not use or assemble damaged items — doing so will void warranty coverage.
Fees & Charges
Refused deliveries are treated as unauthorized returns and may incur a 25% restocking fee plus double shipping charges.
20% restocking fee on non-defective items
Free shipping orders → shipping cost deducted
Unauthorized returns → 25% fee + double shipping
Colorado Canopies is not responsible for damage caused by misuse, weather conditions, or improper setup. We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
Need Help?
Contact our support team for warranty, returns, or assistance.